Return & Refund Policy

We have a 14-day return policy for customers within the United States, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

Returns are only accepted in cases where the product has a manufacturing defect, arrived damaged, or you received the wrong item.

We do not accept returns simply because you do not like the model, design, appearance, size, or quality of the product after receiving it.

To be eligible for a return, the item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. 

You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at cozymichistore@outlook.com and provide your order number along with photos or videos clearly showing the issue.

Once your return request is reviewed and approved, you will receive instructions on how and where to send your package.

Returns must be sent to our U.S. headquarters at the following address:

COZYMICHI
742 Evergreen Terrace
Los Angeles, CA 90001
United States

The buyer is responsible for return shipping costs unless the return is due to a confirmed manufacturing defect, damage during delivery, or an incorrect item being sent.

Important Notice – International Orders

Due to logistical constraints and high return shipping costs, we do not accept returns for orders shipped outside the United States.

Please review your order carefully before completing your purchase.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

Please include your order number and clear photos or videos showing the issue. We will review the case and, if the issue is confirmed to be our responsibility, we will work with you to provide an appropriate solution, such as a replacement or refund.

Exchanges

We do not offer exchanges for reasons such as changing your mind, not liking the model or design, or dissatisfaction with the product's appearance or quality.

If your item has a confirmed manufacturing defect or was damaged during delivery, please contact us at cozymichistore@outlook.com and we will assist you with the appropriate solution.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be processed automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at cozymichistore@outlook.com.